Services Provided

1. Services Provided for the Public

The services provided by PAS include:

  • Open recruitment for positions in the Civil Service and other public service bodies;
  • Open recruitment for certain positions in the Local Authorities, HSE, Harbour Authorities, Fisheries Boards and Education and Training Boards;
  • Selection of candidates for promotion within the Civil Service by means of competitive inter-departmental selection tests and interviews;
  • Assisting other public sector organisations with open recruitment e.g. An Garda Síochána, the Nurses Career Centre;
  • Assisting the Top Level Appointments Committee in making senior appointments within the Civil Service;
  • Management of applications for membership of state boards.

2. How Can Such Services be Accessed

Application forms and information booklets are available on-line for all campaigns run by PAS (on publicjobs.ie or stateboards.ie, as appropriate) once the campaign is advertised. Contact details for the particular campaign are published at this stage. Members of the public may apply for any campaign run by PAS for which they meet the eligibility requirements.

3. How Much Services Cost to Access

There are no fees or charges for participating in any campaigns run by PAS.

4. Administration of Such Services

Campaigns are run in line with the CPSA Codes/PAS Guidelines (as appropriate) and in accordance with internal recruitment and selection procedures.

5. Review or Appeal Rights

COMPLAINTS AND REQUESTS FOR REVIEW UNDER SECTIONS 7 AND 8 OF THE CODE OF PRACTICE

PAS will consider requests for review in accordance with the provisions of the codes of practice published by the CPSA. A candidate can seek a review by a person in the recruiting body (initial reviewer). Where a candidate remains dissatisfied following this initial review, he/she may seek to have the conduct of the initial review examined by a “decision arbitrator”. The Codes of Practice are available on the website of the Commission for Public Service Appointments, www.cpsa.ie.

COMPLAINTS AND REQUESTS FOR REVIEW UNDER THE GUIDELINES FOR APPOINTMENTS TO POSITIONS NOT UNDER THE REMIT OF THE PUBLIC SERVICE MANAGEMENT (RECRUITMENT AND APPOINTMENTS) ACT 2004

PAS will consider requests for review in accordance with the provisions of the guidelines as set out at: http://www.publicjobs.ie/publicjobs/about/codes_practice.htm.

DEALING WITH CUSTOMER COMPLAINTS IN RELATION TO SERVICE DELIVERY

PAS aims to provide an excellent quality service to all customers. If, for whatever reason, you are unhappy with any aspect of the service you receive from PAS, you are urged to bring this to the attention of the unit or staff member concerned. This is important as it ensures that PAS is aware of the problem and can take the appropriate steps to resolve it.

If the complaint cannot be dealt with immediately, a response will be issued to you within seven working days of receipt of the complaint. If this deadline cannot be met, PAS will inform you of progress in dealing with your complaint and provide you with an expected completion date.

If you are unhappy with the response, you may refer your complaint to the Complaints Officer who will respond within seven working days.

The Complaints (Colm Dorgan) can be contacted at customerfeedback@publicjobs.ie or 01 8587702.
Should you still be unhappy after receiving the reply from the Complaints Officer, you should make direct contact with the Complaints Officer again to discuss what action might be taken to ensure that the matter can be resolved.

Customers may at any stage take their complaint to the Ombudsman. The Office of the Ombudsman is an independent agency established to investigate complaints from the public who are dissatisfied with the service they have received from a public sector organisation.

DEALING WITH CUSTOMER COMPLAINTS IN RELATION TO ACCESSIBILITY – DISABILITY ACT 2005

PAS aims to provide an excellent quality service to all customers. If, for whatever reason, you are unhappy with any aspect of the service you receive from PAS, you are urged you to bring this to the attention of the unit or staff member concerned. This is important as it ensures that PAS is aware of the problem and can take the appropriate steps to resolve it.

If the complaint cannot be dealt with immediately PAS will issue a response to you within seven working days of receipt of the complaint. If this deadline cannot be met PAS will inform you of progress in dealing with your complaint and provide you with an expected completion date.

If you are unhappy with the response you may refer your complaint to the Complaints/Inquiry Officer who will respond within seven working days.

Should you still be unhappy after receiving the reply from the Complaints/Inquiry Officer, you should make direct contact with the Complaints/Inquiry Officer again to discuss what action might be taken to ensure that the matter can be resolved.

A report on your complaint and the measure being put in place to address any issues you raised will be sent to the CEO as part of this process.

Customers may at any stage take their complaint to the Ombudsman. The Office of the Ombudsman is an independent agency established to investigate complaints from the public who are dissatisfied with the service they have received from a public sector organisation.

The Complaints/Inquiry Officer (Colm Dorgan) can be contacted at customerfeedback@publicjobs.ie or 01 8587702.

6. Research Projects Undertaken

All research reports produced by PAS are available at: www.publicjobs.ie/publicjobs/about/publications.htm.

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