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Client Information Hub
Welcome
Welcome to the Client Information Hub where we aim to support you, our clients, with all of your recruitment needs. By sharing our learnings, through quick, practical learning modules and resources, we hope this information can help support recruitment in your organisation.
We aim to work with our client organisations to embed recruitment excellence and to help shape the future of a high performing and values-based Irish public service. We recognise that employers in the public sector are currently operating in a dynamic and challenging environment with an ambitious government reform agenda and widespread social change.
The key areas of collaboration we are focusing on are:
- developing innovative and inclusive recruitment practices
- workforce planning
- understanding the future world of work
- and how this relates to the public sector employment profile.
Tried and Tested Methods
Source: Annual Client Survey 2022
82% of clients rated the overall quality of our General Service recruitment as satisfactory to excellent.
97% of clients rated the overall quality of our Professional and Technical recruitment as satisfactory to excellent
93% of clients rated the timeliness of our response to queries as satisfactory to excellent.
100% of clients rated the quality and relevant of our learning resources as satisfactory to excellent.
Client Resources
To submit a vacancy request for a General Grade / Professional and Technical role, or to request the Public Appointments Service to undertake a new Professional and Technical (P&T) recruitment competition (to fill a vacancy(s) in your organisation), specific forms must be submitted to the CRM team (
You will find a procedural guide and all relevant forms for download on the Client Resources page
Public Service Recruiters Network
The Public Appointments Service is delighted to announce the launch of the Public Service Recruiters Network, in collaboration with the Commission for Public Service Appointments (CPSA). The Network was launched in April 2022, and we have received an enthusiastic response to its establishment with over 47 organisations signed up to-date.
The purpose of the Public Service Recruiter Network is to facilitate greater collaboration in recruitment and to maintain the high standards that are in place across the public service. There is a strong focus on the sharing of best practice across the public service, identifying common challenges/opportunities and working together to attract the best people to our organisations.
The network will meet on a quarterly basis and is hosted by the Public Appointments Service, with key contributions from the CPSA. If you are interested in finding out more about the Public Service Recruiter Network, please contact:
Learning Resources
Interview Skills
Learning Modules: 4
Duration: 35 mins
Video Skills
Learning Modules: 4
Duration: 44 mins
Additional Learning Resources are also available on the E-Learning Management System which highlight best practice across the key stages of the Recruitment and Selection Process. These modules are best suited to HR staff working in the area of recruitment, as well as internal interview boards.
The below e-learning modules are now available:
- Developing a Job Description and Person Specification
- Shortlisting
- Unconscious Bias
- Disability Awareness
- Designing Quality Selection Processess
- Core Interviewing Skills
- Role of the Chairperson
To access the learning resource content you will be required to enter a unique username and password. In order to receive these, please register your contact details with the CRM Team by emailing
Civil Service Competency Models
Please find the Competency Models for the full range of levels within the Irish Civil Service. Each of the models capture the key qualities associated with effective performance at the different levels. Click on the link provided for more information: Competency Models
OWL Programme: Inclusive Employment Guide
The Oireachtas Work Learning (OWL) Programme is an applied learning, development and socialisation programme for adults with an intellectual disability. It is facilitated by the Houses of the Oireachtas Service in collaboration with KARE and WALK (the two sponsor organisations). The Programme aims to provide trainees with the skills, knowledge and ability to gain meaningful paid employment. Six OWL graduates are now employed on a part-time basis in the civil service with four staff in the Oireachtas Service and two staff members within the Public Appointments Service.
To support the Public Service towards inclusive employment, we have created a Guide to Promoting Inclusive Employment: Supporting People with an Intellectual Disability. Find out more about enhancing organisational inclusivity and how to get involved in the Programme by downloading the guide.
Contact Us
Our CRM team are on hand to assist clients with their recruitment needs, questions or queries. Please email your query to