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Client Information Hub


Welcome to the Client Information Hub where we aim to support you, our clients, with all of your recruitment needs. By sharing our learnings, through quick, practical learning modules and resources, we hope this information can help support recruitment in your organisation.

We aim to work with our client organisations to embed recruitment excellence and to help shape the future of a high performing and values-based Irish public service. We recognise that employers in the public sector are currently operating in a dynamic and challenging environment with an ambitious government reform agenda and widespread social change.

Shirley Comerford, CEO, Public Appointments Service

The key areas of collaboration we are focusing on are:

  • developing innovative and inclusive recruitment practices
  • workforce planning
  • understanding the future world of work
  • and how this relates to the public sector employment profile.

Tried and Tested Methods

Source: Interview Feedback Survey 27th April - 13th July 2020


81% of candidates interviewed for roles had never completed a video interview before.


90% of respondents were satisfied with the interview preparation documents made available to them.


85% of respondents would be comfortable doing an interview using Zoom or a similar video based platform in the future.


74% of respondents rated the interview as good/very good in providing the opportunity to demonstrate their skills and experience

Learning Resources

Interview Skills
Video Skills

Interview Skills
Learning Modules: 4
Duration: 35 mins

Video Skills
Learning Modules: 4
Duration: 44 mins

Civil Service Competency Models

Please find the Competency Models for the full range of levels within the Irish Civil Service. Each of the models capture the key qualities associated with effective performance at the different levels. Click on the link provided for more information: Competency Models

OWL Programme: Inclusive Employment Guide

The Oireachtas Work Learning (OWL) Programme is an applied learning, development and socialisation programme for adults with an intellectual disability. It is facilitated by the Houses of the Oireachtas Service in collaboration with KARE and WALK (the two sponsor organisations). The Programme aims to provide trainees with the skills, knowledge and ability to gain meaningful paid employment. Six OWL graduates are now employed on a part-time basis in the civil service with four staff in the Oireachtas Service and two staff members within the Public Appointments Service.

To support the Public Service towards inclusive employment, we have created a Guide to Promoting Inclusive Employment: Supporting People with an Intellectual Disability. Find out more about enhancing organisational inclusivity and how to get involved in the Programme by downloading the guide here.

Contact Us

Our CRM team are on hand to assist clients with their recruitment needs, questions or queries. Please email your query to This email address is being protected from spambots. You need JavaScript enabled to view it. and our team will get back to you.