1. I have forgotten my login details/Other technical issues?
1.2. I am trying to reset my password, but the system is not accepting my security question?Please note that the answer to your security question is CASE SENSITVE. If the answer is, for example, your PPS Number or your mother’s maiden name, please try entering it in an alternative format (e.g. in all lowercase if you entered it with uppercase letters, etc). When setting the answer to your security question, please take into account surnames with apostrophes, spaces or multiple uppercase letters.
1.3. I can’t find the advertised job on the website?
Check that Adobe is set as your default PDF reader. It may be that you have not got Adobe 7.0.5 (or higher) set as your default PDF reader. In your settings menu, manually set Adobe as your default PDF reader. This should solve the problem.
If it does not, and you are using the “Google Chrome” web browser, try the following:
If, when you attempt to download the PDF application form, you are seeing a white page containing the message 'please wait...’ you may be encountering an issue with Chrome. Whilst Chrome will download and save the PDF application form, it does not open PDF’s using Adobe, it tries to open PDFs as a tab within the web browser, causing the PDF to crash.
To work around this issue, please follow these steps;
1. Ensure Adobe has been set as your default PDF Reader.
2. Shut Chrome down temporarily.
3. Navigate to the “Downloads” folder on your computer. The PDF application form will have saved to this location.
4. Double click on the PDF application form icon and Adobe should open it (alternatively, right click on the PDF application form icon and select “Open With” from the drop down menu, then select “Adobe”).
To a lesser extent this problem sometimes occurs with IE and Firefox, but the above steps will also resolve it for those browsers.
1.5. My Candidate ID Number won’t load into the form?
1.6. What is a Candidate Number?As your Candidate ID is generated when you register on www.publicjobs.ie. It can be found in the personal details page of your www.publicjobs.ie profile. This is a unique number linked to your profile. You can quote this number when interacting with our office. You also must enter this number on your detailed application form. This must be entered correctly, or you will be unable to move on.
1.7. How do I set up a job alert?
2. Once you have logged in successfully you will be brought to your candidate portal. Click “My Job Alerts” on the left side of the page.
3. Scroll down to “Create Job Alert”.
4. Fill in the section that states “Assign a Name to this Job Alert”. You can choose any name for the alert, but it must be a singular word containing no special characters (e.g., Clerical).
5. Select a category from the “Job Category” drop-down menu (e.g., “Administrative”).
6. Once you have selected a category, the relevant sub-categories will be available in the “Job Sub-Category” drop-down menu. (e.g., for “Administrative”, the following sub-categories are available: “Clerical”, “General Administration”, “Other” “PA”)
7. Click “Add Alert” to complete the process.
You can repeat this for any job categories and sub-categories in which you may be interested.
1.8. Can I set up a Job Alert for a specific campaign?
2. Recruitment Process, Application and Test Advice
2.1. How to Apply?
2.2 What are the stages in the recruitment process?
2.3. How long does the recruitment process take?
2.4. Can I upload a CV as supporting documentation to my application form?
2.5. Do I need to sign the application form?
2.6. How do I access an old application form?
1) Log into your Publicjobs account.
2) Click the “My Applications” tab on the left hand side of the page.
All of your previous application forms should be available on this page. You may click on any application form to view or download it.
2.7. How do I know if my application has been received?
2.8. Can I withdraw an application?
2.9. When will the results of my online or supervised test be available?
2.10. Can I appeal my result if I am unsuccessful?
2.11. Can I contact someone from the Employing Department/Authority to discuss the role?
If you cannot remember your username or password or experience other difficulties logging on to your Publicjobs account, please see Question 1 in our Technical FAQ section.
3. I've an Interview! What happens next?
3.1. What is the format of the interview?
The interview format may vary from competition to competition. If you are invited to interview, all details will be issued to you in thefamiliarisation material before your interview date.
3.2. How long is the interview?
Interview lengths vary from competition to competition. If you are invited to interview, all details will be issued to you in familiarisation material before your interview date.
3.3. Who is on the Board for the interview?
If you are invited to interview at EO grade or above, the names of your board members will be issued to your Publicjobs message board before your interview date.
3.4. Can I reschedule my interview date/time?
A request to reschedule must be emailed to the relevant recruitment unit and will only be considered under exceptional circumstances as deemed acceptable by the Public Appointments Service (e.g., Bereavement/Illness). Please note that the Public Appointments Service may request supporting documentation as evidence. Candidates who are afforded an opportunity to reschedule will be processed in the next candidate batch invited to the assessment that has been rescheduled. Please note that candidates who are permitted to reschedule will be given only one opportunity to do so. If a candidate cannot make their rescheduled assessment, they will be deemed to have withdrawn from the competition.
3.5. Can I request feedback from my interview?
Feedback in relation to the selection process is available on request. Feedback and rechecks may be requested for up to six months after completion of each stage of the competition. However, please note that the Review Process as set out in the Code of Practice is a separate process with specified timeframes that must be observed. Receipt of feedback is not required to invoke a review. It is not necessary for a candidate to compile a detailed case prior to invoking the review mechanism. The timeframe set out in the CPSA Code cannot be extended for any reason including the provision of feedback and/or the outcome of rechecks.
3.6. Can I contact the Board for further feedback?
Each interview board has a Public Appointments Service representative sitting in on it. All feedback and appeals are based on notes made by the PAS Rep and the interviewing members of the Board.
4. Find Us
4.1. How do I get to Chapter House?
The Public Appointments Services Offices are located at
26-30 Abbey Street Upper,
Dublin 1, DO1 C7W6
Chapter House is located on Abbey Street Upper in Dublin City Centre, and is easily accessible by public transport including bus, Luas and train. For more information and details on getting to our offices, please see our Contact Us Page.
4.2. Where in the building are the tests & interviews held?
5. I've been placed on a Panel! What happens now?
5.1. What is a panel?
A panel is made up of batches of candidates who have been deemed suitably qualified following successful completion of the recruitment stages of a competition, e.g., Testing, Interview, Presentation etc. As vacancies arise, they will be filled from the panel of suitably qualified candidates.
Placement on a panel is not a guarantee of appointment to a position.
Regarding the number of people placed on a panel – this number is not static. As mentioned, each panel is made up of batches of candidates who have come through the recruitment process and so there is no typical or set amount.
5.2. What does this mean for me?
Being placed on a panel does not mean that you have gotten the job, yet... however:
Should you be placed on a panel, you will have to wait for a vacancy to arise that corresponds with your order of merit. Candidates are placed by order of merit into batches, so please be aware that there may be already batches in place ahead of your own and your overall placement on the panel could be affected by this.
The Public Appointments Service have no foresight as to how many vacancies may be filled over the lifetime of the panel, and potentially candidates may not be reached on the order of merit, therefore placement on a panel is not a guarantee of appointment to a position.
Should your place on the panel be reached and you come under consideration for a position, several pre-employment checks must be completed prior to appointing you a position
5.3. How does a panel work?
Your order of merit within your batch is included with your results.
Please note that the number of people ahead of you is no indication of how quickly you may or may not be assigned to a position. There may be candidates from previous batches that are yet to be reached who will be allocated vacancies as they arise.
The movement of the panels is dependent on vacancies logged by departments – the Public Appointments Service is not involved in the creation of vacancies and can only allocate a vacancy to the next eligible candidate on the panel when a department logs a request to fill a vacancy. When a department logs a vacancy for a particular competition and region, candidates are called in their order of merit on the relevant panel.
If your position on the order of merit is reached, you will be contacted with an offer to undergo the final stage of the selection process, also known as the “clearance” stage. The Pre-Employment Checks team conduct pre-employment checks on candidates that are under consideration for positions in the Civil and Public Service. Once pre-employment checks are completed and considered satisfactory, candidates are considered ‘cleared’ for the position and are assigned to their position in a Civil Service Department or Organisation.
The speed at which we work through a panel depends primarily on the number of vacancies occurring in the region for which a particular panel has been drawn up.
5.4. When does the panel expire?
5.5. What happens if I decline or refuse an offer of assignment?
6. I've accepted a job. What happens next?
6.1. How soon must I take up duty in my new Department after I have been assigned?
6.2. If I am successful where will I be assigned?
6.3. Can I choose what Department or office I would like to be assigned to?
6.4. How long does the clearance process take?
6.5. Do I need to inform the Public Appointments Service if my employment circumstances change when I am in the clearance stage?
6.6. Can the Public Appointments Service offer assistance in obtaining documentation for clearance?
6.7. Why must I use my present employer as a reference before assignment?
6.8. What are the essential documents each candidate must provide for clearance?
6.9. What are the Garda vetting & foreign police vetting procedures for clearance?
6.10. What happens next once I am assigned?
6.11. Can I negotiate my starting salary?
7. General FAQs
7.1. Who are the Public Appointments Service?
7.2. What is Publicjobs.ie then?
7.3. What kind of roles do you offer?
7.4. How do I join the Civil Service?
7.5. Is there a general exam for joining the Civil Service?
7.6. Do you have part-time jobs?
7.7. Are all your jobs boring office jobs?
7.8. I don't know if I want to go to college yet. Do I need a degree to apply for a job?
You could expect to advance your personal skills in a wide range of ways and have the opportunity to up-skill and develop yourself professionally through high-quality training programmes, mentoring and support systems, internal training initiatives, and many more.
7.9. I have a disability. Can I still apply?
If you'd like to discuss any aspect of an application or a process you're involved in, please contact our
Disability Champion, Amanda Kavanagh
Telephone: (01) 8587655.
7.10. Accessibility and reasonable accommodations – what if I need assistance?
7.11. I’ve never done an interview! What’s the interview process like?
7.12. I'm a transition year student. Do you do work experience?
7.13. I am a university student. Do you offer work placement or internships?
7.14. Have a question we didn't answer?
7.15. Are you on social media?
8. Covid-19 Information for Candidates
8.1. Will I need to attend Chapter House for any part of the recruitment process?
8.2. How are interviews being held in light of Covid-19?
You can access our tips for Video interview here.