Digital Focus, Innovation & Upskilling for the Future

Digital Focus

• Maximises the use of technology and digital solutions to drive efficiencies and support better service delivery

Innovation & Creative Solutions

• Encourages and delivers innovative ideas, creative solutions and useful suggestions, with a good understanding of the practicalities
• Tries new or different approaches, demonstrating the flexibility to learn from mistakes, adapt and improve

Upskilling for the Future

• Proactively seeks development opportunities, building on strengths and addressing weaknesses or gaps with a positive attitude and willingness to learn
• Committed to building knowledge and skills for the future
• Understands what the team needs to do, to build future readiness and skills

Strategic Awareness &
Change

Strategic Awareness & Future Focus

• Contributes to the development of policy, strategy and future planning for their area
• Works with management to identify links between the broader organisational and departmental strategy and the yearly objectives of their team

Contextual Awareness

• Keeps up to date with wider Civil Service Policies and developments relevant to their own area
• Considers the wider impact of policies and strategies, including who or what they affect

Facilitating Change

• Supports others through change, highlighting the benefits of change, innovation or new technology
• Identifies and makes recommendations for change based on their analysis, expertise and insights

Delivering Excellence

Managing Work & Resources

• Manages, plans and prioritises workload to ensure targets and deadlines are met
• Works in a systematic, organised and efficient manner, getting up to speed with new tasks at an appropriate pace
• Manages resources effectively to deliver best outcome possible

Delivering Quality Outcomes & Service

• Sets high standards and goals for self and team with commitment to meeting these
• Has good oversight of their teams work and puts procedures in place to track progress and quality
• Practices and promotes delivering excellence in customer service and prioritises the customer experience
• Seeks feedback on work and evaluates delivery against required outcomes

Attitude, Initiative & Flexibility

• Demonstrates ownership, initiative and responsibility over own work, while also supporting the team
• Maintains resilience and a ‘can-do’ attitude when working under pressure or constraints, seeking support when necessary
• Ensures self and team are flexible and agile in the face of challenges or changing demands

Analysis, Judgement & Decision Making

Gathering, Analysing & Utilising Information

• Gathers, understands and analyses data from a range of sources, to identify key information or core issues
• Ensures systems are in place to appropriately gather, manage and utilise data
• Analyses and evaluates complex verbal and numerical information in an accurate and timely manner

Problem Solving

• Solves problems in a logical manner, gathering relevant information and data, exploring different solutions and escalating issues where necessary

Informed Judgement & Decision Making

• Makes balanced judgements and decisions, drawing from evidence, experience and relevant policies and procedures.
• Makes appropriate and timely decisions, communicating the rationale and seeking support, where required
• Exhibits good judgement in dealing with difficult, ambiguous situations and ‘on-the-spot’ issues

Leading, Motivating & Developing

Developing, Motivating & Supporting Performance

• Motivates high performance by providing recognition, guidance, coaching and regular feedback
• Effectively utilises both formal and informal performance management techniques
• Understands team members strengths and development needs and allocates work appropriately, ensuring all members have exposure to developmental opportunities

Empowerment, Trust & Honesty

• Empowers their team, encourages autonomy, values others’ input and opinions and delegates tasks with trust
• Creates an inclusive, safe and open team environment
• Leads with integrity, honesty and accountability

Social & Emotional Intelligence

• Prioritises wellbeing for self and others, showing consideration, empathy and support
• Demonstrates good self-awareness and ability to manage own emotions and behaviour, particularly in challenging situations

Leading with Specialist Insight

Specialist Expertise & Professional Development

• Demonstrates a high degree of specialist expertise and knowledge in their area
• Committed to continuous professional development, engaging in relevant courses, conferences and activities to keep knowledge up to date

Leading, Advocating & Knowledge Sharing

• Leads and advocates in their area of expertise, through openly sharing insights, knowledge, evidence and rationale
• Creates opportunities to share and transfer knowledge
• Capable of describing technical terms in an easily understandable manner

Balancing Autonomous Work, Cross-Functional Work & Teamwork

• Capable of working independently, as well as with their team and with other areas or functions
• Has a clear understanding of what work needs to be done and how to do it, with the ability to self-motivate, setting own goals and targets

Communicating Effectively & Listening to Understand

• Communicates and presents in a clear, professional and engaging manner, across verbal, digital and written communications
• Shares the appropriate level of detail and presents relevant information and data in an accessible and understandable format
• Demonstrates understanding of own communication approach, adjusting style as appropriate for the audience
• Prioritises diversity and makes an active effort to involve and listen to different people and perspectives

Influencing & Negotiation Skills

• Tactfully influences and persuades others and considers compromise when necessary
• Style of influencing, negotiating and managing conflict is appropriate and respectful at all times
• Approaches difficult discussions, questions or negotiations with consideration, composure and sensitivity

Networking, Engaging & Consulting

• Builds useful networks within and outside of the organisation and department
• Prioritises engaging and consulting with relevant stakeholders

Collaboration, Teamwork & Building Relationships

• Promotes and engages in collaboration, cross-functional and teamwork, creating opportunities to work together where relevant
• Utilises interpersonal skills to build positive and effective working relationships, even in a blended or hybrid environment
• Keeps their team, colleagues and manager appropriately informed, involved and updated